Support

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Knowledge Base

Most traders will be able to find answers to their questions in the Knowledge base and we always add more content to it when we find important information is missing from it based on your inquiries. Before contacting us via our Helpdesk we strongly encourage you to check our Knowledge Base.

Getting Started

Deposit and Withdrawal Methods

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Help Desk

To visit our Help Desk you need to be logged in with your account via the Trader's Portal on XBTFX. We typically reply within an hour from receiving your inquiry, however, depending on current load and market conditions it can take up to 24 hours to receive a reply from us.

We work 24/7 including on national holidays. However, response might be slower during holidays and weekends.

We prioritize technical issues and trading relate problems over general inquiries.

For general inquires please go to Contact Us page and direct the inquiry to the appropriate e-mail.

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Social Media

XBTFX has an active Social Media presence and we welcome client communication via those channels. Imbedded within our Website is a Facebook Messanger that our Support team looks at constantly. We are also active on Twitter and Reddit. Connect with us via:

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24/7 Chat Support

Support desk is open 24/7 even during weekends. Reply time varies on inquiry.

FAQ

Did you know we have an extensive knowledge base that answers most questions.

Blog

Clients can read our blog to keep up to date with company developments.

XBTFX is a multi-asset investment platform. The value of your investments may go up or down. Your capital is at risk. Crypto assets are highly volatile and unregulated. No consumer protection. Tax on profits may apply. XBTFX does not provide services to any person that is a resident of certain jurisdictions such as the USA, Québec (Canada), Belgium, Belarus, Russia, Iran, North Korea, Sudan, Yemen or any other jurisdiction where the services offered by XBTFX would be contrary to local law or regulation. XBTFX subscribes to globally accepted regulatory standards and accordingly, does not accept solicited clients from EU/EAA, Singapore, United Kingdom and Australia. This is not an exhaustive list of countries from which XBTFX does not accept solicited clients and is updated as required. XBTFX does not target EU/EAA clients. Customers should familiarize themselves with the FX rules applicable in their country's before deciding to use XBTFX services. High Risk Investment Notice: Leveraged trading in foreign currency contracts and CFDs are complex financial products traded on margin intended for retail, professional and eligible counterparty clients. Leveraged trading is risky and may not be suitable for all investors. Ensure you understand the risks involved as you may lose all your invested capital. Most CFDs have no set maturity date and a CFD position matures on the date an open position is closed. Please read our 'Risk Disclosure Notice'. 2023 XBTFX LLC . All Rights Reserved.

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