Menu

Knowledge base

XBTFX is continously working and making an effort at expanding it's knowledge base. Most traders will be able to find answers to their questions in the Knowledge base and we always add more content to it when we find important information is missing from it based on your inquiries. Before contacting us via our Help Desk we strongly encourage you to check our Knowledge Base.

Knowledge base sections:

Getting Started // Deposits and Withdrawals // General // Trading & Execution // MetaTrader 5 // Two-Factor Authentication

Take me to the Knowledge Base

Help Desk

To visit our Help Desk you need to be logged in with your account via the Trader's Portal on XBTFX. We typically reply within an hour from receiving your inquriy, however, depending on current load and market conditions it can take up to 24 hours to receive a reply from us.

We work 24/7 including on national holidays. However, response might be slower during holidays and weekends.

We prioritise technical issues and trading relate problems over general inquiries.

For general inquires please go to Contact Us page and direct the inquiry to the appropriate e-mail.

Take me to the Help Desk

Social Media

XBTFX has an active Social Media presence and we welcome client communication via those channels. Imbedded within our Website is a Facebook Messanger that our Support team looks at constantly. We are also active on Twitter and Reddit.

Connect with us via:

Twitter

Facebook  

Reddit

XBTFX LLC, First Floor, First St. Vincent Bank Ltd Building, Kingstown, Saint Vincent and the Grenadines, registration no. 152 LLC ; governed by the Limited Liability Companies Act Chapter 151, registered by the Financial Services Authority of Saint Vincent and the Grenadines. XBTFX does not provide services to any person that is located in or a resident of the United States of America, Québec (Canada), Belgium, Crimea and Sevastopol, Iran, Syria, North Korea, Sudan, or any other jurisdiction where the services offered by XBTFX would be contrary to local law or regulation. High Risk Investment Notice: Leveraged trading in foreign currency contracts and CFDs are complex financial products traded on margin intended for retail, professional and eligible counterparty clients. Leveraged trading is risky and may not be suitable for all investors. Ensure you understand the risks involved as you may lose all your invested capital. Most CFDs have no set maturity date and a CFD position matures on the date an open position is closed. Please read our ‘Risk Disclosure Notice’. 2020 XBTFX LLC . All Rights Reserved.

In case of dispute regarding the purchase online, you can use the site OPC

Compare products
Compare Delete all