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Everyone is free to contact us at anytime, please use the dedicated e-mail below for the specific subject inquiry.

For clients we recommend the use of our integrated support system:  

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Please note we respond to inquiries based on priority. Client inquiries are always with priority and technical issues / trading related issues are the top priority. General questions can take up to a week for an answer.

 

For support inquires please use:
[email protected]

For general inquiries please use:
[email protected]

For marketing inquiries please use:
[email protected]

For career inquiries please use:
[email protected]

Office addresses:

  • Ekzarh Yosif 9, Burgas, 8000, Bulgaria
  • Sai-fu Building, Block 2, Office 1, 1st Floor, Zone 20, Providence, Mahé, Seychelles

Tel: +44 2038079081 (14:00 - 22:00 GMT)

  Tel (XBTFX (SC)): +248 4373313 (09:00 - 18:00 GMT)

* Phone line is available Monday to Friday

Alternatively you can get in touch with us via   

XBTFX is a multi-asset investment platform. The value of your investments may go up or down. Your capital is at risk. Crypto assets are highly volatile and unregulated. No consumer protection. Tax on profits may apply. XBTFX does not provide services to any person that is a resident of certain jurisdictions such as the USA, Québec (Canada), Belgium, Belarus, Russia, Iran, North Korea, Sudan, Yemen or any other jurisdiction where the services offered by XBTFX would be contrary to local law or regulation. XBTFX subscribes to globally accepted regulatory standards and accordingly, does not accept solicited clients from EU/EAA, Singapore, United Kingdom and Australia. This is not an exhaustive list of countries from which XBTFX does not accept solicited clients and is updated as required. XBTFX does not target EU/EAA clients. Customers should familiarize themselves with the FX rules applicable in their country's before deciding to use XBTFX services. High Risk Investment Notice: Leveraged trading in foreign currency contracts and CFDs are complex financial products traded on margin intended for retail, professional and eligible counterparty clients. Leveraged trading is risky and may not be suitable for all investors. Ensure you understand the risks involved as you may lose all your invested capital. Most CFDs have no set maturity date and a CFD position matures on the date an open position is closed. Please read our 'Risk Disclosure Notice'. 2023 XBTFX LLC . All Rights Reserved.

In case of dispute regarding the purchase online, you can use the site OPC

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